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Service Manager Gemma

Gemma Munjic, Service Manager, shares her decade-long story of working for Lifeways.  

Before Gemma joined Lifeways, she had a background in care and social work as a Support Worker in a day hospital. She then moved to Liverpool and worked as a care assistant on an agency contract. With a background in mental health, physical disabilities, complex care, learning difficulties and autism, Gemma started as an agency worker back in 2011 as a temp to perm for Lifeways.   

She later got a full-time contract at Lifeways, where she worked towards becoming a Senior Support Worker, then progressed to Team Leader. Eventually, Gemma progressed to the role she has now, as a Service Manager in Chorley. However, she was lucky to go on secondment for six months with the specialist support team. 

"As a Service Manager, I am responsible for offering support, guidance, and managing colleagues to provide excellent quality services for the people we support to fulfil their goals. The best part of the job is the services that I manage. I really enjoy being part of the lives of the people we support and watching them develop every day. I also get to bring my 8-week old pug puppy Zeus into the office to cheer everyone up and put a smile on people's faces.  

My advice to anyone wanting to work in care and join our Lifeways team is to invest in your career. I progressed from a temp contract to a permanent contract at Lifeways and worked myself up to the role I have today, so it is achievable to develop your care career with Lifeways".  

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