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Meredith, Service Desk Team Leader

We are currently recruiting for a Service Desk Analyst to join our team. We asked Meredith Hemmings, Service Desk Team Leader, about the transferable skills we're looking for in an ideal candidate. 

Meredith is responsible for managing first contact escalations and preparing and sending communications to the company during times of a major outage. She also procures IT stock from suppliers, communicates new processes, and manages the workload of the Service Desk.  

Meredith, What skills and experience do you tend to look for in a Service Desk Analyst?  

"The necessary skills of a Service Desk Analyst include existing technical knowledge, time management and prioritisation of workload. They should also have excellent customer service and problem-solving abilities". 

Taking experience aside, what other qualities and behavioural competencies do you look for when recruiting for this type of role?   

"I am looking for someone with initiative, attention to detail, and good communication skills. They should be highly motivated and able to thrive in a fast-paced work environment. This person must also be comfortable working as part of a team and on their own while prioritising and managing a queue of work".   

What can Lifeways offer someone joining your team as Service Desk Analyst?   

"As a Service Desk Analyst at Lifeways, we can offer you training and development, with potential progression opportunities within the company". 

If you would like to find out more about this opportunity or apply please click on this link or to find out what other opportunities we have in our IT Department visit our careers site.

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