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Daniel Coulton trainer lifeways

We are currently investing in the capabilities across our teams by expanding our network of trainers across our regions. We asked Learning and Development Manager Daniel Coulton what skills, experience, and qualities he looks for in a Skills Trainer and Operational Management Trainer.

Firstly, Daniel, what does your job involve?

“I am responsible for the management and leadership of Skills and Operational Management Trainers, ensuring that fit-for-purpose learning and development activity and interventions are identified, delivered, and evaluated to the highest standard across the organisation. I currently work with 7 Regional Skills Trainers and 2 National Operational Management Trainers as part of my team.”

What experience do you tend to look for in a Skills Trainer?

“It’s ideal to have experience delivering health and social care training. Skills training is delivered from both a Classroom and Virtual Instructor-led setting so experience of delivering training remotely is beneficial. We require a minimum of 2 years’ experience working in the Health and Social Care sector. You will need to show a level of health and social care skills.” 

And Operational Management Trainer?  

“For this role, you will need some experience delivering health and social care training, Operational Management training will predominantly be delivered remotely, or virtually, within Lifeways, so experience of virtual training is beneficial. A minimum of 2 years within the Health and Social Care sector is also required. This experience should include Health and Social Care Operational Management or delivering training to Operational Managers. You should also have experience in working with Commissioners, Local Authorities, and CQC.”

Taking experience aside what other qualities do you look for in these roles?

“To be able to demonstrate the ability to engage and hold the attention of learners in both a classroom and virtual learning environment. They should have the ability to work unsupervised and co-operatively with others, while also representing and promoting the Lifeways brand positively and to a high standard. It is ideal for them to demonstrate excellent communication, presentation, and training skills to facilitate learning.  

“I also look for the ability to negotiate and influence persuasively and to command confidence and credibility in learning and development amongst colleagues and representatives. As well as, to maintain confidentiality and deal with situations in a sensitive manner. Furthermore, they should demonstrate agility in working practices by working closely with own line manager to provide ad hoc training and learning for services for specific operational requirements i.e. who are under strict regulatory oversight.”

What can Lifeways offer someone joining your team as Trainer?

“As a part of the Lifeways team, you will receive excellent upskilling opportunities, regular monthly team meetings, and a variety of training to deliver. You will get to work closely with operational colleagues and making a difference to the people we support. You will also be a part of a wider Learning and Development team that is introducing new and exciting initiatives. As we are a growing organisation, there is room to grow and develop your career.”

If you would like to find out more about these opportunities or apply, please go to our careers page and search for ‘Role Types Workforce Development’

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