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aspen house

Aspen House, a Lifeways residential service in Rushden, Northamptonshire, has been freshly rated by England’s health and social regulator, the Care Quality Commission (CQC).

The residential service is home to eight adults with support needs, including learning disabilities and autism.

After a CQC inspection earlier in February, Aspen House was freshly rated ‘Good’ last week by the regulator. This means that inspectors found Aspen House to be safe, effective, caring, responsive, and well-led.

What the CQC report says about Aspen House:

  • “People were supported by staff in a kind and caring manner. One person told us, ‘I like all the staff.’ One relative told us, ‘They [staff] are kind and caring, from what I've seen they're all nice. Do you know [name] came to stay with me for a week and they kept saying 'what day am I going back?'! A week was too long for them. It's much better that way around. I'm happy.’”
  • “People and relatives were involved in their own care and decision making as much as was possible. One relative said, ‘'We have a review meeting for [name] each year. Overall, they look after their best interests, we have no qualms and we don't have any problems in saying if there was a problem.’”
  • “’We observed people's opinions being sought throughout the day, and staff encouraging people with tasks, but respecting people's choices and opinions.’”
  • “Staff were passionate about supporting people to achieve their goals. A 'keyworker' system was in place where staff were assigned a person to focus on with extra day to day tasks, family contact, and planning goals and targets.”

Aspen House’s Registered Manager, Sheila Fielding – seen in the image above celebrating with her team members and people we support – says that the fresh new CQC rating at the service is down to team work.

“The team have some excellent knowledge and skills which have been shared to get us where we are today,” says Sheila.

“Thank you to all the support we have had from senior management at Lifeways, and Northamptonshire County Council, who recommended us for an inspection,” she added.

Aspen House had previously been inspected by the CQC in 2022.

All health services in England are provided one of four ratings by the CQC: Outstanding, Good, Requires Improvement, or Inadequate.

The full report is available for reading on the CQC website.


About Lifeways:

Lifeways is the UK’s largest team of support professionals providing support for adults in the community.

We support adults with diverse and complex needs, including learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health conditions. 

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