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ian bignell lifeways

Lifeways’ supported living services in Nottingham have been freshly rated as ‘Good’ by England’s health and social regulator, the Care Quality Commission (CQC).

Covering an area across Nottingham, Lifeways’ supported living services around the city support a total of 49 people across several different locations, including both shared and individual houses.

Many of the individuals supported live with a learning disability or autism and the support people receive ranges from short visits, all the way to 24-hour support, depending on individual needs.

The CQC rated our services in Nottingham as ‘Good’ across all five of its ratings: Safe, Effective, Caring, Responsive, and Well-led.

What the CQC report says about our Nottingham services:

  • “People were involved in their own care and made decisions about their care and support. One relative told Us [the CQC], ‘Staff are just brilliant. They are particularly good at giving personal attention to [name] needs.’”
  • “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.”
  • “Relatives told us their relations were safe with the service provided. One relative said, ‘[Name] feels safe. I specifically ask them.’ [The relative] also told us, ‘[Person], tells staff personal things and [relative] knows staff listen, reassure the person and record it.’”
  • “Staff confirmed they had good relationships with people they cared for. The staff member we spoke with said, ‘I feel I have a great rapport with the people I support. I spend a lot of time with them, and have grown to understand their likes/dislikes, and I’m aware that their decisions at times, can change.’”

Lifeways’ Nottingham services were last inspected by the CQC in 2017, where they also received a ‘Good’ rating.

All health services in England are provided one of four ratings by the CQC: Outstanding, Good, Requires Improvement, or Inadequate.  

Ian Bignell, Lifeways’ Area Manager for Nottingham (seen in the image above), said:

“This latest CQC report demonstrates our commitment to our ongoing improvements to better support the outcomes of individuals living at our Nottingham supported living services.”


About Lifeways:

Lifeways is the UK’s largest team of support professionals providing support for adults in the community.

We support adults with diverse and complex needs, including learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health conditions. 

 As the supported living sector’s largest team of professionals, Lifeways’ extensive experience and national reach mean we deliver extraordinary support to adults, enabling them to live fulfilling and independent lives in the community. 

 Our 11,000 colleagues currently support almost 5,000 individuals who live in our 1,500 supported living and residential services across England, Scotland, and Wales. 

Find out more about how we change people's lives at:  

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