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Lifeways residential service in Bedford receives fresh new CQC rating!

A Lifeways residential service in Bedford has been freshly rated by England’s health and social regulator, the Care Quality Commission (CQC).

The residential service, Kimbolton, is home to five people who have support needs, including autism and learning disabilities.

After a CQC inspection in January, Kimbolton has now been rated ‘Good’ by the regulator. This means that inspectors found the service to be safe, effective, caring, and responsive.

What the CQC report says about Kimbolton:

  • “People were supported to keep their home clean and tidy…. One person told us, ‘[Staff] keep everything clean and tidy here. There is not even a speck of dust.’”
  • “Food looked and smelled appetising and staff took pride in making sure people were fully involved in choosing their meals. One person told us, ‘I always look up a recipe on the computer and asks staff to cook it for us. There isn't anything they haven't been able to cook so far.’”
  • “People were positive about their home environment… A relative told us, ‘It definitely feels like a home.”
  • “During our visits to the service people were involved in past-times in and out of the service. This included, supporting staff with the upkeep of the service, going to the cinema and doing the food shopping. One person told us, ''There is always the choice to get out and about. I do not always go, but staff know this is my choice.''

‘So happy’

Kimbolton’s Registered Manager, Grace Deegan - seen in the image above celebrating with her team members and people we support - says she is ‘so happy’ at news of the new rating.

“It gives me great pleasure as the manager at Kimbolton to work with team leaders and support workers who have used their talents and skills over and over again to ensure our service provides the right support, the right care, and the right culture.

Grace also thanked her team, the people we support and their guardians, several teams across Lifeways, and Bedford Borough Council, for their support in achieving the rating.

“I’ve also really appreciated the support I’ve received from Lifeways’ senior management as I adjust to my managerial role,” says Grace.

The service had previously been inspected by the CQC in 2019.

All health services in England are provided one of four ratings by the CQC: Outstanding, Good, Requires Improvement, or Inadequate.  

The full report is available for reading on the CQC website.


About Lifeways:

Lifeways is the UK’s largest team of support professionals providing support for adults in the community.

Our 11,000 colleagues currently support almost 5,000 individuals who live in our 1,500 supported living and residential services across England, Scotland, and Wales. 

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