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Lifeways’ supported living services in Doncaster have received a fresh new rating from England's health and social regulator, the Care Quality Commission (CQC).

Services offered in Doncaster by Lifeways primarily focus on working with adults with support needs, including autism and learning disabilities.

Lifeways currently supports around 70 individuals in the area.

After a CQC inspection in February, our Doncaster supported living services were freshly rated ‘Good’ in March by the regulator. This means that the CQC inspectors found Lifeways’ Doncaster services to be safe, effective, responsive, and well-led.

What the CQC report says about Lifeways’ Doncaster supported living services:

  • “Support plans set out current needs, promoted strategies to enhance independence, and demonstrated evidence of planning and consideration of the longer-term aspirations of each person. A relative told us, ‘The staff are brilliant. The staff are trying to make [name] independent. It's a lot of relief for me as I know they are being well looked after. They [staff] are very caring and [name] is safe there. It is a nice feeling place it feels like home. [Name] is settled. They [staff] have a laugh and joke with them which they really like.’”
  • “People were supported to maintain and pursue their interests and to achieve their aspirations and goals.”
  • “People and their relatives told us they felt confident to approach the management team and that their suggestions would be heard and responded to. A range of quality checks with oversight at provider level helped to maintain and improve the service and the lives of people supported.”
  • “The provider had systems in place to safeguard people from the risk of abuse. A relative said, ‘[Name] is safe. They are always staffed on a one to one. They are never alone. They [staff] are aware of their vulnerability.’”
  • “People received support to eat and drink enough to maintain a balanced diet and were involved in choosing their food, shopping, and planning their meals. A person we spoke with told us how they really enjoyed their shopping trips with staff. A relative said, ‘The staff have taught [relative] to do cooking and take them shopping.’”


Lifeways’ Area Manager for the Doncaster area, Brett Thorlby - seen in the above image with colleagues- said he is ‘delighted’ to have the opportunity to showcase his area’s services to the regulator.

‘We are delighted to have been able to showcase the support we provide in our Doncaster services in our recent inspection by CQC,” said Brett.

“The inspection report is a lovely read, particularly the positive feedback from the people we support, their families, our colleagues, and other professionals.

“The dedication from both our management team and support worker team, working together has allowed us to demonstrate the positive outcomes for the people we support. People were supported to maintain and pursue their interests and to achieve their aspirations and goals.”

Lifeways’ Doncaster services had previously been inspected by the CQC in 2019.

All health services in England are provided one of four ratings by the CQC: Outstanding, Good, Requires Improvement, or Inadequate.

The full report is available for reading on the CQC website.

From left to right in the image at the top of this article: Richard Wigglesworth, Service Manager; Brett Thorlby, Area Manager – Doncaster; Beckie Stephenson, Service Manager; Dawn Boucher, Service Manager; Charlotte Cooper, Service Manager; and Adam Bagnall, Service Manager.

Here are several of our Doncaster supported living services:

Greenwood Avenue – a four-bedroom shared house

Aintree – a three-bedroom shared house

Horseshoe Court – a three-bedroom shared house

Wellcroft – a three-bedroom shared house


About Lifeways:

Lifeways is the UK’s largest team of support professionals providing support for adults in the community.

We support adults with diverse and complex needs, including learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health conditions. 

As the supported living sector’s largest team of professionals, Lifeways’ extensive experience and national reach mean we deliver extraordinary support to adults, enabling them to live fulfilling and independent lives in the community. 

Our 11,000 colleagues currently support almost 5,000 individuals who live in our 1,500 supported living and residential services across England, Scotland, and Wales. 

Find out more about how we change people's lives at:  

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