Lifeways’ Worcester registration rated ‘Outstanding’ during independent mock inspection 

A Lifeways supported living registration is celebrating a major milestone after being rated ‘Outstanding’ in its first-ever CQC-style mock inspection. 

Our Worcester registration underwent a rigorous inspection by award-winning healthcare consultancy Fulcrum and was found to be outstanding across four of five key areas: Safe, Effective, Caring and Well-Led. 

Inspectors also praised the registration for providing safe, person-centred support that empowers people to live independently and with dignity. 

The inspection was commissioned by Lifeways as part of our commitment to continuous improvement and robust governance across all services. 

Gareth Roberts, Quality Director at Lifeways, said: “We’re so proud of the Worcester team. Although this was a mock inspection, it demonstrates the exceptional standards we expect are being achieved and we welcome a full inspection from the Care Quality Commission. 

“It was absolutely brilliant to read the inspection report highlight areas which are especially important to us such as person-centred support and the team’s compassion and understanding of the amazing people we support. 

“It was also fantastic to read that our governance model and compliance processes were considered ‘best in class’ as we have done a lot of hard work to significantly improve in this area. 

“Well done to everyone within the services that make up the registered location – this is a wonderful indication of the amazing work they’re doing.”  

What the inspection praised

• multiple examples of personalised, meaningful support that placed people firmly at the centre of their care 
• the team’s compassion, professionalism, and deep understanding of each individual’s needs, aspirations, and preferences 
• Lifeways’ tiered governance model, describing local and organisational compliance processes as “best in class” 
• the service’s strong leadership, positive learning culture, and ongoing commitment to innovation 
• Lifeways’ sector-leading digital transformation, noting the successful integration of Nourish, Deputy, Radar eCompliance, and Power BI dashboards 

This digital system provides real-time insight into quality, performance, and risk, ensuring strong oversight and enabling staff to deliver responsive, evidence-based support. 

This achievement reinforces Lifeways’ mission and Outstanding Strategy to deliver exceptional support that helps people live fulfilling, independent lives. 

For more information about our Worcester registration, visit: https://lifeways.co.uk/support-in-worcester-worcestershire