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When Scott first moved into our Queen Oaks Court supported living service in Stoke-on-Trent in May 2022 he was delighted with his new flat. However, quite quickly this began to change, and Scott became increasingly unhappy, which in turn began to impact on his behaviour and his relationship with neighbours at Queen Oaks Court.

Scott, who’s in his thirties, had struggled with members of his support team at a previous placement, and this was now causing him to feel somewhat unsettled and anxious when getting to know his new team at Lifeways.

His mum became concerned that Scott might lose his flat and tenancy, so our support team set up meetings with all the individual health professionals involved in Scott’s care and mum to share information and put together a positive behaviour support plan which also included specialist training for his new support team.

Working together

A small, dedicated support team was established to work with Scott and after a few months of really getting to know him well, his likes and dislikes, Scott has started to respond and is making good progress.

Caption: Scott's boosting his cooking skills - but that doesn't mean he doesn't enjoy going out to eat!

His team realised that Scott loved to see people arriving at the Queen Oaks Court and following a suggested move from an upstairs to a downstairs flat, where he could also have a bird table outside his window to feed the birds which he loves, he has continued to shine.

Caption: Scott loves going on daytrips!

Hayley Brindley, Service Manager at Queen Oaks Court says, “To say this has been a positive move for Scott would be an understatement.” It’s wonderful to see Scott positively engaging with his support team and truly embracing life and exploring the local area and new activities.”

Scott is embracing life!

With his increasing confidence Scott has also been able to make some new friends at Queen Oaks Court and take part in planned activities with other tenants. He has also felt ready to go back to volunteering at the local park and recently gave up a whole Sunday to help get the park ready for the summer.

Caption: Scott volunteered to help get the park ready for the summer!

Just recently Scott has been supported with his cooking skills and according to his support team is doing amazingly well. Hayley added “I think we can now say Scott is truly loving life at Queen Oaks Court.”

About Queen Oaks Court:

Queen Oaks Court is home to 16 people living in self-contained apartments. The service, which is located in Bucknall, is just a few minutes from the City Centre by car.

Queen Oaks Court is suitable for people with learning disabilities, brain injuries, physical disabilities or autism.

About Lifeways:

Lifeways is the UK’s largest team of support professionals providing support for adults in the community.

We support adults with diverse and complex needs, including learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health conditions. 

As the supported living sector’s largest team of professionals, Lifeways’ extensive experience and national reach mean we deliver extraordinary support to adults, enabling them to live fulfilling and independent lives in the community. 

Our 11,000 colleagues currently support almost 5,000 individuals who live in our 1,500 supported living and residential services across England, Scotland, and Wales. 

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