Lifeways joins Google Cloud and Openreach on UK IT Industry Awards shortlist for Best Applied AI Project of the Year
Lifeways has been shortlisted alongside leading organisations including Google Cloud, Nationwide and Openreach for Best Applied AI Project of the Year at the upcoming UK IT Industry Awards.
The UK’s largest provider of support for people with complex needs in the community has been recognised for the success of its AI Support Plan Quality Checker, a tool that has transformed the way support plans are reviewed by replacing manual, inconsistent processes with a standardised and scalable technological solution.
Amanda Brooke, Chief Transformation Officer at Lifeways, said: “We are absolutely thrilled to be shortlisted for AI Project of the Year at the UK IT Industry Awards, particularly alongside so many respected industry leaders.
“Good support starts with having a high-quality, person-centred support plan for every person we support. Through our ‘Insights through Data’ programme, we've introduced the AI Support Plan Quality Checker to help us improve how we review these support plans.
“Instead of relying solely on time-consuming manual checks that can vary from person to person, we're using a more consistent and reliable way to identify areas for improvement and support better outcomes.”
Gareth Roberts, Chief Quality Officer at Lifeways, added: “Safe, effective, person-centred support is built on good-quality support plans. While the AI tool does not replace the personalisation that is central to effective support planning, it provides a strong foundation by confirming that support plans meet the core fundamentals of support planning and key criteria, while highlighting potential areas of risk.”
“This innovation was developed following an intensive digital care platform rollout for all 4,000 people we support,” continued Andy Ferrington, Chief Information Officer at Lifeways.
“The tool gives our teams greater insight into quality and risk across our 1,100 locations and also demonstrates the growing capability of our technology infrastructure to turn data into practical insight at scale.
“By combining our digital care platform, data and AI capabilities, we can give colleagues information that is timely, consistent and actionable, while freeing up valuable time for teams to focus on what matters most: delivering high-quality support. This is an important step in building the digital capability we need to use technology responsibly and effectively to improve outcomes for the people we support.”
Now in its 16th year, the UK IT Industry Awards celebrates excellence in IT and digital innovation, recognising achievements across areas including leadership, digital transformation, innovation and sustainability.
Entries are assessed by an independent panel of industry experts, with this year’s awards ceremony taking place on Wednesday 11 November at the Evolution event space in Battersea Park, London.
More information is available here: UK IT Industry Awards 2026 - Home Page